Position Details
About this role
This role involves providing technical support for desktop hardware, software, and telecommunications equipment, primarily remotely, to ensure smooth IT operations and customer satisfaction.
Key Responsibilities
- Manage support issues via multiple channels
- Respond to customer inquiries
- Assist with technical support and on-site visits
- Log and prioritize tickets
- Collaborate with team for issue resolution
Technical Overview
The position requires extensive knowledge of hardware/software concepts, Microsoft tools, and network management, with experience in troubleshooting and ticketing systems.
Ideal Candidate
The ideal candidate has at least one year of helpdesk experience with strong knowledge of computer hardware, software, and network management. They should possess excellent communication skills and be capable of providing technical support both remotely and on-site.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of helpdesk experience, Inability to troubleshoot hardware/software issues, No knowledge of Microsoft products, Unwillingness to support remote work
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