About this role
Remote IT help desk role supporting end users within a footprint, handling incidents, escalations, and basic IT support tasks.
Key Responsibilities
- Handle and resolve incidents
- Provide professional responses
- Escalate as needed
- Document resolutions
- Support end users
Technical Overview
Emphasis on Windows OS, Active Directory, MS Exchange, and ServiceNow within ITSM processes.
Ideal Candidate
An entry-level IT help desk specialist with strong foundational knowledge of Windows, Active Directory, and Microsoft Office, plusServiceNow experience or willingness to learn; comfortable working in a footprint-based remote environment.
Must-Have Skills
Associates degree or equivalent technical training required; technical certifications preferred.Knowledge of basic computer hardwareincluding desktopslaptopsvirtual machines and printers.Extensive knowledge and support experience with Microsoft products including MS OfficeWindows Operating SystemsActive Directorygroup policyMS Exchange client and virtual desktops.Excellent interpersonal and communication skills with the ability to interact effectively with others.ServiceNow experience preferred.
Nice-to-Have Skills
ServiceNow experience preferred
Tools & Platforms
ServiceNowMicrosoft OfficeWindows Operating SystemsActive DirectoryGroup PolicyMS ExchangeVirtual DesktopsITSM Platform
Required Skills
Associates degree or equivalent technical training; Windows OS; Active Directory; Group Policy; MS Exchange; ServiceNow
Hard Skills
Associates degreeWindows operating systemsActive DirectoryGroup PolicyMS Exchange clientVirtual desktopsMicrosoft OfficeServiceNowITSM Platform
Soft Skills
Interpersonal and communication skillsTeam collaborationCustomer serviceProblem-solving
Certifications
Preferred
ServiceNow experience preferred
Keywords for Your Resume
service deskhelp deskit help deskremotewindowsactive directorygroup policyms exchangemicrosoft officeserviceNowitsmend user supporttroubleshootingcustomer serviceticketing systemhybrid schedulefootprinton-siteServiceNowActive DirectoryWindowsMS ExchangeMS OfficeITSMHelp deskRemoteTicketing systemEnd user support
Deal Breakers
No associates degree or equivalent technical training, Lack of basic Windows/AD/Exchange knowledge, No ServiceNow/ITSM experience
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