✦ Luna Orbit — IT Support & Helpdesk

Service Desk Specialist

at Global Service Company

📍 Doral, FL, US Onsite Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Associate's or currently enrolled to obtain a Bachelor’s Degree or Associate Degree in Information Technology
Category IT Support & Helpdesk

About this role

This role provides technical support to end-users and companies within a network, focusing on hardware, software, and network issues. It involves maintaining documentation and ensuring optimal IT performance.

Key Responsibilities

  • Assess technical problems
  • Provide technical service
  • Maintain IT documentation
  • Support hardware and software
  • Assist end-users

Technical Overview

Supports hardware, software, operating systems, and network troubleshooting, with a focus on Windows environments and documentation practices.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong problem-solving skills, customer service orientation, and basic knowledge of hardware and software troubleshooting. Bilingual in Spanish and English, they are eager to support end-users and maintain IT systems.

Must-Have Skills

IT supportHelp Desknetwork troubleshootinghardware supportsoftware supportIT documentationSpanish

Nice-to-Have Skills

IT certificationsWindows operating systemscustomer service experience

Tools & Platforms

Microsoft OfficeIT documentation tools

Required Skills

Help DeskIT supportnetwork troubleshootinghardware supportsoftware supportIT documentationWindowsSpanish

Hard Skills

IT supportHelp Desknetwork troubleshootinghardware supportsoftware supportIT documentationWindowsIT certifications

Soft Skills

problem-solvingcommunicationcustomer serviceteamworktime management

Industry & Role

Industry Technology / IT Services
Job Function IT support and helpdesk technician

Keywords for Your Resume

Service DeskHelp DeskIT supportnetwork troubleshootinghardware supportsoftware supportIT documentationWindowsSpanishcustomer serviceIT certificationsAssociate's DegreeBachelor’s DegreeIn personFull-time

Deal Breakers

Lack of Spanish language skills, No IT support experience, Unwillingness to work on-site in Doral, FL

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