✦ Luna Orbit — IT Support & Helpdesk

Service Desk Specialist

at Robert Half

📍 Los Angeles, CA Remote 💰 $35 – $40 USD / year Posted March 28, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $35 – $40 USD / year
Type Contract
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote technical support to end users, troubleshooting hardware and software issues, and maintaining support documentation in a dynamic organization.

Key Responsibilities

  • Deliver remote support
  • Troubleshoot hardware and software issues
  • Manage support tickets
  • Document support activities
  • Assist users with technical challenges

Technical Overview

The technical environment includes remote troubleshooting tools, ticketing systems, and customer support protocols, focusing on hardware, software, and connectivity issues.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support specialist with strong remote troubleshooting skills, excellent communication, and customer service experience, capable of handling hardware and software issues remotely.

Must-Have Skills

Remote technical supportCustomer serviceHardware troubleshootingSoftware troubleshootingTicketing system

Nice-to-Have Skills

ITILRemote access toolsTechnical documentation

Tools & Platforms

Remote access toolsTicketing systems

Required Skills

Remote supportHelp deskCustomer serviceHardware troubleshootingSoftware troubleshootingConnectivity issuesRemote access toolsTicketing systemsTechnical documentation

Hard Skills

Remote supportCustomer serviceHardware troubleshootingSoftware troubleshootingConnectivity issuesRemote access toolsTicketing systemsTechnical documentation

Soft Skills

CommunicationCustomer serviceProblem-solvingAttention to detailTeam collaborationTime management

Industry & Role

Industry Not specified
Job Function Provide remote technical support and customer service to end users
Role Subtype Help Desk L1

Keywords for Your Resume

remote supporthelp deskcustomer servicehardware troubleshootingsoftware troubleshootingconnectivity issuesremote access toolsticketing systemtechnical documentationIT supporthelp desk specialistremote technical supportcustomer supportend user supportservice desk

Deal Breakers

Lack of remote support experience, Poor communication skills, No customer service background

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile