Position Details

Type Part-Time

Experience intern

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Service Desk Student Technician is a part-time on-site IT support role at USF, assisting with Level I help desk tasks, ticket handling, documentation, and basic hardware/software support for students and staff.

Key Responsibilities

Provide Level I service desk support via phone, chat, email, and in-person
Enter and update trouble tickets in the Desktop support database
Create documentation on install processes and troubleshooting techniques
Support clinical and academic system software on local user PCs, servers and networked devices
Assist with IT hardware/software support

Technical Overview

Supports IT hardware/software on Windows 11 and Mac OSX environments; handles trouble tickets, documents processes, and communicates with end users; requires current USF student status.

Ideal Candidate

The ideal candidate is a current USF student available for a part-time, on-site service desk role, adept at Level I support, ticketing, and end-user assistance, with strong communication and documentation skills.

Must-Have Skills

Must be current USF student during the appointed semester

Nice-to-Have Skills

Windows 11 experienceMac OSX experience1 year professional computing experiencePrior technical documentation experience2 years college experience

Tools & Platforms

Trouble ticketing systemDesktop support toolsDocumentation tools

Required Skills

TroubleshootingDesktop SupportWindows 11Mac OSXEnd-user SupportDocumentationTicketingOn-site supportCommunicationTime management

Hard Skills

Level I service deskTrouble ticketingDesktop supportWindows 11Mac OSXMobile devices (iOS and Android)DocumentationEnd-user supportHardware and software troubleshootingEffective communication

Soft Skills

CommunicationTime managementTeamworkCustomer serviceProblem-solving

Industry & Role

Industry Education

Job Function Provide frontline Level I IT support to USF students and staff on-site

Role Subtype Help Desk L1

Keywords for Your Resume

service deskhelp deskit supportlevel iwindows 11mac os xmobile devicesiosandroidend user supportdocumentationdesktop supporton-sitepart-timeusf studenttroubleshootingtime managementcommunicationteamwork

Deal Breakers

Not a current USF student, Unable to work on-site, No part-time availability

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