Position Details

Type Internship

Experience intern

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Service Desk Student Technician supports USF IT Help Desk operations by providing Level I support for hardware and software, managing trouble tickets, documenting processes, and assisting with clinical/academic software on local devices.

Key Responsibilities

Provide Level I Service Desk support for hardware, software and end user inquiries
Enter and update trouble tickets in the Desktop support database
Create documentation on install processes, troubleshooting techniques and specific problem resolution
Support clinical and academic system software residing on local user PC’s, servers and networked devices

Technical Overview

Hands-on desktop support for Windows and Mac environments; mobile device support; documentation and troubleshooting in a university IT context; collaboration with IT teams to resolve endpoint issues.

Ideal Candidate

The ideal candidate is a currently enrolled USF student seeking an IT help desk internship, capable of providing Level I support for hardware, software, and end-user inquiries, and documenting problems and solutions clearly.

Must-Have Skills

Must be current USF student during the appointed semester

Nice-to-Have Skills

Windows 11 and Mac OSX experience1year professional computing experiencePrior technical documentation experience2 years college experience

Tools & Platforms

Trouble ticketing systemDesktop support database

Required Skills

Level I service desk supporthardware and software supportend-user supporttrouble ticketsdesktop supportWindows 11Mac OSXmobile device support (iOS and Android)documentationtroubleshootingclinical and academic system software

Hard Skills

Trouble ticketsEnd-user inquiriesHardware and software supportDesktop supportWindows 11Mac OSXMobile device support (Apple and Android)DocumentationTroubleshootingClinical and academic system software

Soft Skills

CommunicationTime managementCritical thinkingProblem solvingTeamworkAdaptability

Industry & Role

Industry Education

Job Function Assist USF IT Help Desk operations by delivering front-line user support and documentation

Role Subtype Desk Support L1

Keywords for Your Resume

service deskhelp desklevel i supportit supporton-sitetampausfstudentinternshipwindows 11mac osxiosandroiddocumentationcommunicationtime managementteamworkproblem solvingdesktop supportend user support

Deal Breakers

Must be current USF student during the appointed semester

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