Position Details
About this role
Remote healthcare IT service desk supervisor responsible for day-to-day supervision of analysts, incident management, and adherence to ITSM practices including Epic-related workflows.
Key Responsibilities
- Provide day-to-day supervision for Service Desk Analysts
- Serve as escalation point for Service Desk issues
- Oversee incident and request management per ITIL
- Coordinate Major Incident activities
- Maintain knowledge base content
Technical Overview
Utilizes ITSM tools (ServiceNow, Zendesk, Jira Service Management) to manage incidents, tickets, and SLAs; supports Epic-related clinical systems in a healthcare environment.
Ideal Candidate
An experienced healthcare IT service desk supervisor who can manage Epic-related issues and drive ITSM processes in a remote environment, with leadership and strong incident management skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of Associate degree, No healthcare IT experience (Epic)
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