✦ Luna Orbit — System Administration

Service Desk Technician - Ardán Inc.

at ARDAN

📍 Maitland, FL, US Remote Posted March 17, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 2+ years
Education Not specified
Category System Administration

About this role

This role involves providing remote support for IT systems, managing user accounts, troubleshooting connectivity issues, and supporting hardware and peripherals.

Key Responsibilities

  • Troubleshoot hardware/software, manage user accounts, reset passwords, support remote users, document issues

Technical Overview

Supports Active Directory, Office 365, VPN, Windows 10/11, and peripherals, focusing on remote troubleshooting and operational support.

Ideal Candidate

The ideal candidate is an entry-level system administrator with 2+ years of experience in Active Directory, Office 365, and VPN support. They are dependable, customer-focused, and capable of troubleshooting basic hardware and software issues remotely.

Must-Have Skills

Troubleshooting hardware/softwareUser account managementPassword resetsBasic system checks

Nice-to-Have Skills

Asset managementInventory trackingRoutine operational tasks

Tools & Platforms

Active DirectoryOffice 365VPNPrintersMobile Devices

Required Skills

Troubleshooting hardware/softwareActive DirectoryOffice 365VPNuser account managementpassword resetssupport support technician

Hard Skills

Active DirectoryOffice 365VPNPrintersMobile DevicesPeripheralsWindows 10Windows 11

Soft Skills

customer servicecommunicationdependabilityproblem-solvingteamwork

Certifications

Required

CompTIA A+ITF+

Industry & Role

Industry Information Technology
Job Function Provide remote system administration and support for enterprise IT environments
Role Subtype Systems Administrator
Tech Domains Active Directory, Microsoft 365, Windows, VPN

Keywords for Your Resume

system administratorhelp deskIT supportActive DirectoryOffice 365VPNWindows 10Windows 11troubleshootinguser account managementpassword resetsremote supportsupport technicianasset managementinventory trackinghelp desk techniciansupport specialist

Deal Breakers

Lack of troubleshooting experience, No experience with Active Directory or Office 365, No customer service background

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