Position Details
About this role
This role provides first-line IT support, managing user accounts, troubleshooting basic issues, and supporting mobile devices within a corporate environment.
Key Responsibilities
- Support user accounts and access
- Manage network drive mappings
- Handle IT tickets and support requests
- Assist with mobile device management
- Coordinate onboarding and offboarding
Technical Overview
Environment includes Active Directory, MDM systems like Microsoft Intune, IT ticketing platforms, and webchat support tools.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with at least 1 year of experience in a corporate environment, familiar with Active Directory, device management, and ticketing systems, providing excellent customer service.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 1 year of relevant experience, Lack of familiarity with Active Directory or MDM, Unwillingness to work on-site in Orlando, FL
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