Must-Have Skills
2+ years of related experienceProficiency in Tier 1 Active Directory tasksExperience providing remote troubleshootingKnowledge of networking conceptsAbility to monitortrackand resolve service requests
Nice-to-Have Skills
IT asset management toolsSecurity Clearance Level: Active Secret or above
Tools & Platforms
Active DirectoryTicketing SystemsIT Asset Management Tools
Hard Skills
Active DirectoryUser Account ManagementRemote TroubleshootingHardware SupportSoftware SupportTicketing SystemsIT Asset ManagementNetworkingSystem ConfigurationsIT Hardware Lifecycle
Soft Skills
Problem-solvingCommunicationInterpersonal SkillsCustomer ServiceTeamworkPrioritizationAnalysis
Certifications
Required
Applicable DoW 8140 or DoW 8570 Certification
Keywords for Your Resume
Active DirectoryIT SupportRemote TroubleshootingTicketing SystemsIT Asset ManagementNetworkingSystem ConfigurationsSecurity ClearanceTroubleshootingCustomer Service
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile