Position Details
About this role
This contract role provides Tier 1 technical support for city employees, focusing on hardware, software, and network issues, including mobile device management and virtual meeting support.
Key Responsibilities
- Provide Tier 1 support
- Troubleshoot hardware/software
- Assist with mobile devices
- Manage support tickets
- Support virtual meetings
Technical Overview
Support involves troubleshooting hardware, software, network, and mobile devices, utilizing ITIL and CompTIA A+ standards, with remote assistance tools and ticketing systems.
Ideal Candidate
The ideal candidate is an experienced IT support technician with at least 4 years of troubleshooting hardware, software, and network issues. They should hold ITIL and CompTIA A+ certifications and be comfortable providing remote support for diverse hardware and mobile devices.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of required certifications, Less than 4 years of support experience, Unwillingness to work remotely
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