Position Details
About this role
This role involves providing remote support for network hardware, peripherals, and security, troubleshooting issues, and supporting end-users in a diverse environment.
Key Responsibilities
- Troubleshoot network and hardware issues
- Support peripherals and workstations
- Assist with security protocols
- Provide remote support
- Maintain documentation
Technical Overview
Supports network hardware, peripherals, and security devices, performs troubleshooting, workstation setup, and supports security protocols.
Ideal Candidate
The ideal candidate is an experienced IT support technician with 3+ years supporting network hardware, peripherals, and security. Familiarity with Azure, Office 365, and network security devices like SonicWall is preferred.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No experience with network hardware or security devices, Unwilling to support remote work, Lack of customer service skills
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