Position Details
About this role
Insight Global is hiring a remote Helpdesk Technician to support a large government healthcare contract in Atlanta, GA. The role involves hardware troubleshooting, equipment deployment, and providing white glove support to government employees.
Key Responsibilities
- Troubleshooting hardware and software issues
- Deploying and refreshing equipment
- Providing remote user support
- Supporting large user base
- Maintaining equipment and imaging
Technical Overview
The role requires troubleshooting hardware and software issues in a Windows environment, supporting desktops, laptops, and peripherals, with remote support capabilities.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities, able to work remotely supporting a large government healthcare client.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting skills, No experience with Windows, Preference for on-site only
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