✦ Luna Orbit — IT Support & Helpdesk

Service Desk Technician - Bilingual Portuguese/English

at Logicalis

📍 Remote, US Remote 💰 $16 – $18 USD / year Posted March 06, 2026
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Position Details

Salary $16 – $18 USD / year
Type Not Specified
Experience entry
Exp. Years 1 year
Education Trade School Certificate or Associate Degree in related field
Category IT Support & Helpdesk

About this role

Provides bilingual technical support via phone, email, and chat for PC hardware and software issues, primarily supporting Microsoft OS, Office 365, and network connectivity.

Key Responsibilities

  • Support via phone/email/chat
  • Troubleshoot Windows and Office issues
  • Reset network passwords
  • Assist with network printers
  • Support VPN connectivity

Technical Overview

Supports Windows 7 and 10, Office 365, VPN, remote access tools, and ticketing systems like ServiceNow, troubleshooting hardware, software, and network issues remotely.

Ideal Candidate

The ideal candidate is an entry-level IT support technician proficient in English and Portuguese, with experience supporting Microsoft Windows and Office 365, and familiar with remote access and ticketing systems. Strong communication and troubleshooting skills are essential.

Must-Have Skills

Proficiency in English and PortugueseSupport for Microsoft Operating SystemsSupport for Microsoft Office ProductsTroubleshooting network printersVPN connectivity supportRemote access control

Nice-to-Have Skills

Experience with ServiceNowExperience in call center environmentKnowledge of cloud supportExperience with Active Directory

Tools & Platforms

Active DirectoryServiceNowRemote access toolsTicketing systems

Required Skills

Active DirectoryMicrosoft Windows 7Microsoft Windows 10Microsoft Office 365OutlookVPNRemote access toolsServiceNowTicketing systemsTroubleshootingCustomer supportBilingual Portuguese/English

Hard Skills

Active DirectoryMicrosoft Windows 7Microsoft Windows 10Microsoft Office 365OutlookPowerPointWordExcelVPNRemote access toolsServiceNowTicketing systemsTroubleshootingCustomer supportEmail supportChat support

Soft Skills

CommunicationCustomer serviceProblem-solvingOrganizationInterpersonal skillsTime managementSelf-starter

Industry & Role

Industry Information Technology
Job Function IT support technician providing bilingual end-user support

Keywords for Your Resume

Service Desk TechnicianIT SupportHelpdeskActive DirectoryMicrosoft Windows 7Microsoft Windows 10Microsoft Office 365OutlookVPNRemote accessServiceNowTicketing systemsTroubleshootingBilingual Portuguese/EnglishCustomer supportRemote access tools

Deal Breakers

Lack of proficiency in Portuguese and English, No support experience in a call center environment, Inability to support Microsoft Operating Systems, No remote support experience

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