✦ Luna Orbit — IT Support & Helpdesk

Service Desk Technician (L1) - Hybrid (Tampa, FL)

at FusionTek

📍 Tampa, FL, US Hybrid Posted March 04, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

An entry-level IT support role providing help desk services, troubleshooting Windows and Mac systems, and supporting client needs in a hybrid work environment.

Key Responsibilities

  • Troubleshoot technical issues
  • Support Windows and MacOS
  • Manage user accounts
  • Assist clients onsite and remotely
  • Document support tickets

Technical Overview

Supports Windows 10/11, macOS, Microsoft 365, and Active Directory, with a focus on troubleshooting and customer service in a hybrid setup.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support technician with at least 2 years of experience supporting Windows and Mac environments. They should have excellent communication skills, experience with Active Directory, and be willing to work in a hybrid setup in Tampa, FL.

Must-Have Skills

Minimum 2 years IT support experienceStrong knowledge of Windows 10Windows 11macOSProficiency with Microsoft 365Experience with Active DirectoryWillingness to work in TampaFL area

Nice-to-Have Skills

Experience in MSP/MSSP environmentA+ and Network+ certifications

Tools & Platforms

Microsoft 365Active Directory

Required Skills

Windows 10Windows 11macOSMicrosoft 365Office 365Active Directory

Hard Skills

Windows 10Windows 11macOSMicrosoft 365Office 365Active Directory

Soft Skills

CommunicationCustomer serviceTroubleshootingTeamworkProblem-solving

Certifications

Preferred

A+Network+

Industry & Role

Industry Information Technology
Job Function IT support technician for hybrid environment

Keywords for Your Resume

Help Desk TechnicianIT supportWindows 10Windows 11macOSMicrosoft 365Office 365Active DirectoryTroubleshootingCustomer supportRemote supportHybrid workHelp DeskCustomer service

Deal Breakers

Less than 2 years of support experience, Not willing to work in Tampa, FL, Lack of knowledge of Windows or MacOS, No experience with Active Directory

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