✦ Luna Orbit — IT Support & Helpdesk

Service Desk Technician (NYC)

at Insight Global

📍 Atlanta, Georgia Remote 💰 $19 – $24 USD / year Posted March 20, 2026
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Position Details

Salary $19 – $24 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote help desk support for a large government healthcare contract, troubleshooting hardware and software issues, and deploying equipment.

Key Responsibilities

  • Troubleshoot hardware
  • Troubleshoot software
  • Deploy equipment
  • Support users
  • Resolve connectivity issues

Technical Overview

The position requires experience with Windows environments, hardware/software troubleshooting, and equipment deployment, supporting a large user base remotely.

Ideal Candidate

The ideal candidate is an entry-level help desk technician with experience in troubleshooting hardware and software issues in a Windows environment, capable of supporting a large user base remotely.

Must-Have Skills

Hardware troubleshootingSoftware troubleshootingEquipment deploymentCustomer support

Nice-to-Have Skills

ImagingWindows environmentWhite glove supportSupport large user base

Tools & Platforms

Windows

Required Skills

Hardware troubleshootingSoftware troubleshootingWindows environmentEquipment deploymentImagingConnectivity issuesCustomer support

Hard Skills

Hardware troubleshootingSoftware troubleshootingWindows environmentImagingEquipment deploymentDesktop supportLaptopsMonitorsHeadsetsConnectivity issuesHelpdesk support

Soft Skills

Customer serviceTroubleshootingCommunicationProblem-solvingAdaptability

Industry & Role

Industry Government/Public Sector
Job Function IT Support & Helpdesk
Role Subtype Help Desk L1
Tech Domains Windows

Keywords for Your Resume

help deskdesktop supporthardware troubleshootingsoftware troubleshootingwindows environmentequipment deploymentimagingconnectivity issuesuser supportcustomer serviceremote supportwhite glove supportlarge user basehelpdesk supporttroubleshootingcustomer supportremote

Deal Breakers

Lack of hardware/software troubleshooting experience, Inability to work remotely, No customer support experience

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