Position Details
About this role
Provides technical support to customers via remote channels, managing tickets, monitoring systems, and maintaining documentation.
Key Responsibilities
- Monitor ticketing system and email support
- Assist customers via phone
- Create and escalate incident tickets
- Update runbook documentation
- Support new hire training
Technical Overview
Supports IT service desk operations using ticketing and monitoring tools, with a focus on remote troubleshooting and documentation.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong communication skills and basic knowledge of ticketing and monitoring tools. They should be customer-focused and capable of supporting remote users effectively.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of remote support experience, No customer service background, Unwillingness to support multiple channels
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