✦ Luna Orbit — IT Support & Helpdesk

Service Desk – Tier 1 (Triage) Technician

at Lansight Technology

📍 Coral Gables, FL, US Remote 💰 $40K – $55K USD / year Posted March 19, 2026
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Position Details

Salary $40K – $55K USD / year
Type Full-Time
Experience entry
Exp. Years 1+ years
Education High School Diploma or equivalent
Category IT Support & Helpdesk

About this role

This role involves providing first-line technical support to clients remotely, diagnosing hardware and software issues, and escalating complex problems. The technician will manage support tickets and assist users with connectivity, login, and device issues.

Key Responsibilities

  • Respond to support requests
  • Diagnose hardware/software issues
  • Escalate complex problems
  • Manage support tickets
  • Assist users remotely

Technical Overview

The technical environment includes Windows operating systems, Microsoft 365, basic networking, VPNs, firewalls, and remote management tools. The role emphasizes troubleshooting and customer communication.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least 1 year of help desk experience, familiar with Windows and Microsoft 365, and possessing basic networking knowledge. They are proactive, customer-focused, and eager to develop their IT skills in a remote environment.

Must-Have Skills

High school diploma or equivalent1+ year of technical support or help desk experienceFundamental understanding of computer systemsBasic networking knowledgeExcellent troubleshooting and communication skills

Nice-to-Have Skills

CompTIA A+ or Network+ CertificationExperience in MSP environmentFamiliarity with RMM and PSA tools

Tools & Platforms

Remote monitoring and management (RMM)PSA toolsMicrosoft 365

Required Skills

WindowsMicrosoft 365IPDNSVPNfirewallsremote monitoringPSA toolsCompTIA A+CompTIA Network+

Hard Skills

WindowsMicrosoft 365IPDNSVPNfirewallsremote monitoring and managementPSA toolsCompTIA A+CompTIA Network+

Soft Skills

troubleshootingcommunicationorganizationself-startercollaborativecustomer service

Certifications

Required

CompTIA A+CompTIA Network+

Industry & Role

Industry Information Technology
Job Function Provide remote IT support and troubleshooting for end users
Role Subtype Help Desk L1
Tech Domains Windows, Microsoft 365, Networking / TCP-IP, VPN, firewalls

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help desktier 1 supportit supportremotewindowsmicrosoft 365networkingvpnfirewallstroubleshootingcustomer servicehelp desk technicianremote monitoringpsa toolscomp tia a+comp tia network+

Deal Breakers

No experience supporting Windows or Microsoft 365, Lack of help desk or support experience, No relevant certifications, Unwillingness to work remotely

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