✦ Luna Orbit — IT Support & Helpdesk

Service DeskTier 2 Analyst

at AdventHealth Corporate

📍 Altamonte Springs, FL, US Remote 💰 $19 – $35 USD / year Posted March 17, 2026
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Position Details

Salary $19 – $35 USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote Tier 2 technical support for healthcare IT systems, resolving hardware and software issues, and ensuring high customer satisfaction.

Key Responsibilities

  • Identify technical issues, troubleshoot hardware/software, support remote users, document tickets, collaborate with team

Technical Overview

Supports healthcare IT infrastructure including Active Directory, Office 365, Citrix, VPN, and mobile device management, with a focus on remote troubleshooting and customer service.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with experience in remote troubleshooting, Active Directory, and Office 365. They possess strong customer service skills and can handle Tier 2 technical issues efficiently.

Must-Have Skills

Troubleshooting hardware and softwareKnowledge of Active DirectoryCustomer service skillsRemote support technologies

Nice-to-Have Skills

Experience with CitrixMobile Device ManagementIndustry best practices

Tools & Platforms

Microsoft OfficeExchange / Office 365Active DirectoryCitrixRemote control technologies

Required Skills

Troubleshooting hardware and softwareActive DirectoryCustomer ServiceRemote support technologiesMicrosoft OfficeExchangeOffice 365CitrixVPNMac OSMobile Device Management

Hard Skills

Microsoft OfficeExchangeOffice 365Active DirectoryCitrixVirtual Private NetworkWindowsMAC OSMobile Device Management

Soft Skills

organizationalinterpersonalanalyticalcustomer servicecollaborationcommunication

Industry & Role

Industry Healthcare
Job Function Provide remote technical support and troubleshooting for healthcare IT systems
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Windows, Office 365, Citrix

Keywords for Your Resume

help desktier 2IT supportremotetroubleshootingactive directoryoffice 365citrixvirtual private networkmac osmobile device managementcustomer serviceremote supportticketing systemanalytical skillsproblem solving

Deal Breakers

Lack of troubleshooting experience, No customer service background, No remote support experience

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