✦ Luna Orbit — Operations & Logistics

Service Engineer, Jaipur

at Stanley Black & Decker

📍 2 Locations Unknown Posted March 13, 2026
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Operations & Logistics

This role involves managing service activities, warranty policies, and technician training across authorized service centers for Stanley Black & Decker brands.

  • Set service standards
  • Measure performance
  • Manage warranty policies
  • Train technicians
  • Ensure inventory visibility

Focus on service operations, inventory management, warranty policy implementation, and customer support within a manufacturing environment.

The ideal candidate is a service professional with experience managing service activities, inventory, and warranty policies in a manufacturing or consumer goods environment. They should possess strong communication and customer service skills, with the ability to train and develop technicians.

Service activitiesInventory controlWarranty policy managementCustomer serviceTeam training
Performance measurementCorrective actionsStandard operating proceduresProblem-solving
Dewalt repair standardsAuthorized Service Centers
Service activitiesInventory controlWarranty policyRepair standardsCustomer serviceTeam training
Service activitiesInventory controlWarranty policy managementRepair standardsCustomer serviceTeam trainingPerformance measurementCorrective actionsStandard operating procedures
Communication SkillsCustomer FocusDecision MakingBuilding PartnershipInitiating ActionDriving for Results
Industry Manufacturing
Job Function Service operations management
Role Subtype Customer Support Specialist
Service activitiesInventory controlWarranty policyRepair standardsCustomer serviceAuthorized Service CentersPerformance measurementCorrective actionsStandard operating proceduresTeam trainingDeWaltStanley Black & DeckerCustomer FocusDecision MakingBuilding Partnership

Lack of experience in service operations, No experience with warranty management, Inability to work across multiple locations

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