Position Details

Type Contract

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Service Network Administrator supports the Assurant ANZ service network with day-to-day queries, escalation management, and ongoing system maintenance; offers monthly KPI/ SLA reporting and stakeholder liaison.

Key Responsibilities

Manage email inboxes and action items
Liaise with service centres on queries, escalations and SLAs
Assist with monthly reporting on key metrics and SLAs
Liaise with customers for escalations and fault confirmations
Provide ongoing system maintenance to support business programs

Technical Overview

Role emphasizes customer service, MS Office, data reporting and SLAs; supports network programs across ANZ; indirect IT/Systems support

Ideal Candidate

Customer-focused administrator with hybrid work flexibility and strong MS Office skills; comfortable engaging stakeholders and managing SLAs/KPIs across ANZ operations.

Must-Have Skills

Experience in customer service & support for retail environmentsProficiency in MS OfficeExcellent written and verbal communicationStrong organizational skills with SLAs/KPIs

Required Skills

['service network administrator''hybrid''ms office''customer service''retail''electronics''appliances''whitegoods''slas''kpis''stakeholder engagement''reporting''support']

Hard Skills

MS OfficeEmail managementCustomer supportSLAsKPIsReportingData analysisCommunication

Soft Skills

CommunicationStakeholder engagementAnalytical thinkingAttention to detailProblem solving

Industry & Role

Industry Insurance

Job Function Support and maintain Assurant's service network for ANZ clients through hybrid on-site and remote work

Role Subtype Customer Support Specialist

Keywords for Your Resume

service network administrator12 month fixed term contracthybridaustralia & new zealandservice networksalvageemail inboxesescalationsslaskpisstakeholder engagementmonthly reportingms officecommunicationsupportretailcustomer servicereportingclaims

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