About this role
Lead and direct a service territory to achieve Service Annual Plan commitments and drive service revenue growth. Manage relationships across the Food Equipment Group enterprise and ensure service strategy execution through district managers and territory support functions.
Key Responsibilities
- Support and implement goals aligned to long-term service plans and segmentation
- Analyze performance data to drive productivity, profitability, and customer satisfaction improvements
- Cultivate and manage external client and vendor relationships
- Collaborate with service sales, national accounts, and installation/equipment sales teams to achieve service objectives
- Manage the territory P&L strategically and serve as escalation point
Technical Overview
This role is strategy and operations focused, using performance data and financial analysis to improve service productivity, profitability, and customer satisfaction. No specific software stack is named in the excerpt.
Ideal Candidate
The ideal candidate is an operations and leadership professional who can lead a service-focused territory to hit Service Annual Plan commitments and drive ongoing service revenue growth. They have demonstrated P&L ownership, strong use of performance data to improve productivity and profitability, and the ability to manage complex relationships across field sales, installation, national accounts, and major dealers.
Must-Have Skills
Lead and direct an assigned territory to achieve Service Annual Plan commitmentsMaintain relationships across the Food Equipment Group enterpriseEnsure strategic direction for Service is carried out per ITW's policies and applicable lawsManage the P&L of the business strategically
Required Skills
Service Annual Plan commitmentsService revenue growthprofitabilityproductivityqualityservice levelsP&L managementfinancial analysisanalyze performance datacustomer satisfaction improvementscustomer-centric solutionsdata-driven strategic trade-off decisionsescalation concernsDistrict ManagersAdministrative/Customer SupportFood Equipment GroupField Sales ManagersTerritory Installation ManagersNational AccountsInstallation & Equipment Salesmajor dealersmarket dynamics awarenesscoachingfeedbackexposure
Hard Skills
Service Annual Plan commitmentsService revenue growthProfitabilityProductivityQualityService levelsP&L managementFinancial analysisAnalyze performance dataProductivity improvementsCustomer satisfaction improvementsData-driven strategic trade-off decisionsEscalation managementAttract and select leadership talentDistrict Manager oversightCustomer Support functions managementStrategic planning alignmentSegmentation strategyLong-Range Plans executionRelationship management with clients and vendorsCustomer-centric solutions deliveryConflict reductionReduce conflict and grow the businessMaintain relationships across the Food Equipment Group enterpriseCollaborate with Field Sales ManagersCollaborate with Territory Installation ManagersCollaborate with Equipment sales teamsCollaborate with major dealersInstallation & Equipment Sales collaborationNational Accounts collaborationMarket dynamics awarenessCoachingFeedbackExposureStrategic career moves
Soft Skills
LeadershipCross-functional collaborationCustomer relationship managementConflict resolutionData interpretationCommunicationCoachingFeedbackStrategic thinkingProblem solvingAccountability
Keywords for Your Resume
Service Territory Operations ManagerService Annual PlanLong-Range PlansService revenue growthprofitabilityproductivityqualityservice levelsP&Lfinancial analysisperformance datacustomer satisfactioncustomer-centric solutionsdata-driven strategic trade-off decisionsescalation concernsDistrict ManagersAdministrative/Customer SupportFood Equipment GroupField Sales ManagersTerritory Installation ManagersNational AccountsInstallation & Equipment Salesmajor dealersmarket dynamics
Deal Breakers
Must be able to manage the territory P&L strategically, Must be able to ensure service strategic direction is executed per ITW policies and applicable laws
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