About this role
Lead ServiceNow development for enterprise-scale ITSM/ITAM/ITBM implementations in a banking environment; drive platform optimization, integrations, and governance while mentoring teams.
Key Responsibilities
- Deliver high-impact ServiceNow platforms
- Lead development and governance
- Mentor and grow the team
- Manage integrations via APIs
- Ensure ITIL-aligned incidents, problems, and changes
Technical Overview
Advanced ServiceNow experience including CMDB/Discovery/Service Mapping; strong scripting with JavaScript and Glide API; cloud/hybrid infrastructure familiarity; ITIL-aligned processes
Ideal Candidate
The ideal candidate is a lead ServiceNow developer with 7+ years of software development and 4+ years of platform development, capable of delivering enterprise-scale ServiceNow solutions, guiding teams, and managing complex ITSM/ITAM/ITBM implementations.
Must-Have Skills
7+ years of experience in professional software development4+ years of experience in ServiceNow platform developmentDeep knowledge of ServiceNow modulesincluding ITSMITAMITBMand Service CatalogProficiency in scripting (e.g.JavaScriptGlide API) and building custom workflows and integrationsExperience with incidentproblemand change management processes within an ITIL frameworkStrong requirements gathering and refining experience
Nice-to-Have Skills
ServiceNow Certified Application Developer (CAD)ServiceNow Implementation Specialist Certifications (e.g.ITSMHAMVR)ITIL v3 or ITIL v4 Foundation Certification
Tools & Platforms
ServiceNowITSMITAMITBMService Catalog
Required Skills
7+ years software development; 4+ years ServiceNow platform development; Deep ITSM/ITAM/ITBM knowledge; Service Catalog; JavaScript; Glide API; ITIL; Incident/Problem/Change management; API integrations; Requirements gathering
Hard Skills
ServiceNowITSMITAMITBMService CatalogJavaScriptGlide APIIncident managementProblem managementChange managementCADITIL
Soft Skills
problem-solvinganalyticalcommunicationleadershipteamworktime managementplanningorganization
Certifications
Preferred
ServiceNow Certified Application Developer (CAD)ITIL v3 or ITIL v4 Foundation Certification
Keywords for Your Resume
service nowcmdbdiscoveryservice mappingitsmitamitbmservice catalogjavascriptglide apicaditilitil v3itil v4apisdata importscloud platformshybrid infrastructuremid serverleadServiceNowITSMITAMITBMService CatalogJavaScriptGlide APIITILIncident managementChange management
Deal Breakers
Insufficient ServiceNow development experience, Lack of ITSM/ITAM/ITBM domain expertise, No ITIL certifications or familiarity
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile