About this role
Senior-level role focused on designing, building, and enhancing ServiceNow applications for Sourcing & Procurement Operations, including ITSM/ITAM/ITBM modules and Service Catalog, with a focus on automation and continuous improvement.
Key Responsibilities
- Deliver business application needs on the ServiceNow platform
- Design and develop new ServiceNow applications and services
- Refactor and drive adoption of ServiceNow services
- Mentor ServiceNow Administrators
- Identify automation opportunities within ServiceNow workflows
Technical Overview
Hands-on ServiceNow platform development with JavaScript and Glide API; expert in ITSM/ITAM/ITBM modules and Service Catalog; strong emphasis on incident/problem/change management within ITIL and building integrations.
Ideal Candidate
The ideal candidate is a senior ServiceNow developer with 4+ years of software development experience and 2+ years of ServiceNow platform development, capable of leading platform development, driving ITSM/ITAM/ITBM modules, and mentoring team members in a global environment.
Must-Have Skills
Bachelor's degree in Computer ScienceInformation Technologyor a related fieldor equivalent experience4+ years of experience in professional software development2+ years of experience in ServiceNow platform developmentDeep knowledge of ServiceNow modulesincluding ITSMITAMITBMand Service CatalogProficiency in scripting (e.g.JavaScriptGlide API) and building custom workflows and integrationsExperience with incidentproblemand change management processes within an ITIL frameworkStrong requirements gathering and refining experience
Nice-to-Have Skills
ServiceNow Certified Application Developer (CAD)ServiceNow Implementation Specialist Certifications (e.g.ITSMHAMVR)ITIL v3 or ITIL v4 Foundation Certification
Tools & Platforms
ServiceNowITSMITAMITBMService Catalog
Required Skills
Bachelor's degree in Computer ScienceInformation Technologyor related field; 4+ years software development; 2+ years ServiceNow platform development; ServiceNow ITSM; ITAM; ITBM; Service Catalog; JavaScript; Glide API; ITIL; Incident management; Problem management; Change management; Requirements gathering
Hard Skills
ServiceNowITSMITAMITBMService CatalogJavaScriptGlide APIIncident managementProblem managementChange managementITILWorkflow designIntegrations
Soft Skills
communicationleadershipmentoringteamworkproblem-solvingtime managementprioritizationadaptabilitycollaboration
Certifications
Preferred
ServiceNow Certified Application Developer (CAD)ServiceNow Implementation Specialist Certifications (e.g.ITSMHAMVR)ITIL v3 Foundation CertificationITIL v4 Foundation Certification
Keywords for Your Resume
ServiceNowITSMITAMITBMService CatalogJavaScriptGlide APIServiceNow Certified Application Developer (CAD)CADITILIncident managementProblem managementChange managementITIL v3 FoundationITIL v4 FoundationRequirements gatheringServiceNow platform development4+ years2+ years
Deal Breakers
Less than 4 years of professional software development experience, No ServiceNow platform development experience, No ITIL experience or ITIL knowledge in practice
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