✦ Luna Orbit — ERP & CRM Systems

ServiceNow CMDB Platform Owner

at Massachusetts Mutual Life Insurance

📍 2 Locations Hybrid 💰 $121K – $159K USD / year Posted March 29, 2026
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Position Details

Salary $121K – $159K USD / year
Type Full-Time
Experience lead
Exp. Years 8+ years
Education Bachelor's degree
Category ERP & CRM Systems

About this role

Lead the ServiceNow CMDB platform, owning configuration management and CMDB data integrity, including discovery, service mapping, and CMDB integrations in a hybrid work setting.

Key Responsibilities

  • Maintain CMDB data integrity
  • Manage CMDB discovery processes and tools
  • Lead ITIL configuration and change management
  • Collaborate with stakeholders
  • Lead a Configuration Management Team

Technical Overview

Hands-on ServiceNow CMDB with discovery, top-down discovery, service mapping, and ServiceGraph; ITSM/ITOM modules; cloud integration (AWS/Azure); data modeling and CI lifecycle management; working in a regulated enterprise.

Ideal Candidate

The ideal candidate is an experienced Configuration Management Lead with 8+ years working with ServiceNow/CMDB, strong ITIL expertise, and proven ability to lead CMDB initiatives in a large enterprise.

Must-Have Skills

8+ years of experience with ServiceNow and ITSM5+ years of hands-on technical experience with ServiceNow CMDBDiscoveryAutomated Top-Down DiscoveryService Mapping and ServiceGraph connectorsStrong ITIL knowledge (Configuration Management and Change Management)ServiceNow CMDB troubleshooting and data analysisExperience with data modelingCI lifecycle managementand CMDB integrations

Nice-to-Have Skills

ServiceNow ITSM and ITOM modulesCloud familiarity with AWS/AzureExperience in regulated environments

Tools & Platforms

ServiceNowCMDBITSMITOMDiscoveryTop-Down DiscoveryService MappingServiceGraph

Required Skills

ServiceNowCMDBITSMITOMDiscoveryTop-Down DiscoveryService MappingServiceGraphCMDB integrationsdata modelingCI lifecycle managementChange ManagementITILCloud (AWSAzure)

Hard Skills

ServiceNowCMDBITSMITOMDiscoveryTop-Down DiscoveryService MappingServiceGraphCMDB integrationsData modelingCI lifecycle managementChange ManagementITILCloud (AWSAzure)

Soft Skills

problem solvinganalytical thinkingstakeholder managementleadershipcommunicationteam mentorship

Certifications

Required

ServiceNow Certified Implementation Specialist - CMDBServiceNow Discovery Certification

Industry & Role

Industry Insurance
Job Function Own and govern the ServiceNow CMDB and related ITIL processes to enable reliable IT service delivery.
Role Subtype Configuration Management Lead
Tech Domains ITSM / ServiceNow, CMDB, ServiceNow ITSM, ITOM, AWS, Azure

Keywords for Your Resume

service now cmdbcmdbitsmitomdiscoverytop-down discoveryservice mappingservicegraphci lifecycle managementchange managementitilawsazureclouddata modelingcmdb integrationsservice nowcertified implementation specialist - cmdb

Deal Breakers

8+ years of ServiceNow/ITSM experience, Bachelor's degree, ServiceNow CMDB certifications

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