Position Details

Salary $100K – $125K USD / year

Type Full-Time

Experience mid

Exp. Years 3-7 years

Education Not specified

Category ERP & CRM Systems

About this role

ServiceNow Developer role focused on automation, orchestration, and integration within ServiceNow. You will coordinate enhancements and releases, build custom support tools, and provide metrics, reporting, and documentation.

Key Responsibilities

Drive automation efforts for application support/deployments/health checks/monitoring and alerting
Support automation, orchestration and integration initiatives based on ServiceNow
Develop ServiceNow enhancements (requests, update forms, customize portal, process workflow)
Collaborate with Application Users/Operations Teams to transform requirements into Self Service options
Coordinate release of enhancements and document automation scripts

Technical Overview

Build and enhance ServiceNow workflows and portals, investigate and roll out ServiceNow features like ATF and virtual agents, and support ServiceNow upgrades. Implement integrations using REST and SOAP, directory service integrations (Active Directory, AzureAD, LDAP), and automation scripting using PowerShell, JavaScript, Ansible, Terraform, Python, XML, SQL, plus container/Kubernetes-related exposure.

Ideal Candidate

The ideal candidate is a mid-level ServiceNow developer with 3–7 years of experience building automation, orchestration, and integrations using REST and SOAP. They have strong directory service integration experience (Active Directory, AzureAD, LDAP), hands-on scripting (PowerShell, JavaScript, Python), and working knowledge of ITSM/ITOM and ITIL.

Must-Have Skills

ServiceNow3 - 7 years' experience as Tooling Engineer or in a similar roleHands on experience in system integrations and process automations (Workflow Data Fabric)Strong experience in Web Service Integration using REST and SOAPStrong experience in Directory Service Integration (Active DirectoryAzureADLDAPetc.)Strong experience in PowerShellJavaScriptAnsibleTerraformPythonXMLdatabasesSQLetc.Strong experience with ITSM/ITOM requiredGood understanding of ITIL frameworkGood reporting skills

Nice-to-Have Skills

Exposure to other modules like HRSDExposure to other modules like CSMServiceNow Developer CertificationFrench Language

Tools & Platforms

ServiceNowATFVirtual agentsServiceNow OrchestrationPowerShellJavaScriptAnsibleTerraformPythonXMLSQLActive DirectoryAzureADLDAPKubernetesDocker SwarmAmazon Web Services Elastic Kubernetes ServiceAWS EKSAzure Kubernetes ServiceAKSITSMITOMITILRESTSOAPSoftware development IDEsCode repositoriesMetricsReportsDocumentation

Required Skills

ServiceNowATFvirtual agentsServiceNow upgradeautomationorchestrationintegrationRESTSOAPActive DirectoryAzureADLDAPPowerShellJavaScriptAnsibleTerraformPythonXMLdatabasesSQLITSM/ITOMITIL frameworkKubernetesDocker SwarmServiceNow OrchestrationAWS EKSAKSrelease coordinationmetricsreportingdocumentation

Hard Skills

ServiceNowATFVirtual agentsServiceNow upgradeAutomationOrchestrationIntegrationRESTSOAPSystem integrationsProcess automationsWorkflow Data FabricITSM/ITOMITIL frameworkITILSelf ServiceApplication portal customizationWorkflow customizationProcess workflowPowerShellJavaScriptAnsibleTerraformPythonXMLDatabasesSQLKubernetesDocker SwarmServiceNow OrchestrationAmazon Web Services Elastic Kubernetes ServiceAmazon EKSAzure Kubernetes ServiceAKSAWS EKSSoftware development toolsIDECode repositoriesActive DirectoryAzureADLDAPDirectory Service IntegrationMonitoring and alertingHealth checksDeploymentsApplication supportRelease coordinationMetricsReportingDocumentation

Soft Skills

Problem solverExcellent communication skillsCollaborative capacity with partnersDocumentationSelf-drivenFirm interaction capacity with partners and internal teamsAbility to meet objectives on time and on budget

Certifications

Preferred

ServiceNow Developer Certification

Industry & Role

Industry SaaS

Job Function Develop and automate ServiceNow solutions with integrations, workflows, and release coordination.

Role Subtype ServiceNow Developer

Tech Domains ITSM / ServiceNow, Active Directory, Kubernetes, Docker, Python, JavaScript, SQL / PostgreSQL, DevOps & SRE, Amazon Web Services

Keywords for Your Resume

ServiceNow DeveloperServiceNowTooling EngineerautomationorchestrationintegrationWorkflow Data FabricRESTSOAPActive DirectoryAzureADLDAPPowerShellJavaScriptAnsibleTerraformPythonXMLSQLITSM/ITOMITIL frameworkKubernetesDocker SwarmServiceNow OrchestrationAWS EKSAzure Kubernetes Servicecode repositoriesServiceNow upgrade

Deal Breakers

Must have 3 - 7 years' experience as Tooling Engineer or similar role, Must have strong experience with REST and SOAP web service integration, Must have strong directory service integration experience (Active Directory, AzureAD, LDAP)

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