About this role
ServiceNow Developer (Mid Level) to support ITSM processes within an enterprise environment. Develop, configure, and administer ServiceNow across CMDB, Change, Incident, and Request Management.
Key Responsibilities
- Develop, configure, and administer the ServiceNow platform to support IT Service Management processes
- Collaborate with stakeholders to design and implement solutions for Change, Incident, Problem, Release, Configuration (CMDB), and Request Management within ServiceNow
- Ensure the ServiceNow application aligns with best practices and meets organizational needs
- Troubleshoot and resolve any issues related to the ServiceNow platform
- Participate in the continuous improvement of the ServiceNow platform and associated processes
Technical Overview
Proven experience with ServiceNow ITSM modules, CMDB configuration, and platform administration. Familiarity with ITIL processes and best practices; ServiceNow certifications preferred.
Ideal Candidate
The ideal candidate is a mid-level ServiceNow developer/administrator with 4+ years of ITSM experience, strong knowledge of CMDB and ITIL processes, and ServiceNow certifications preferred; able to work remotely with stakeholders.
Must-Have Skills
Proven experience with ServiceNowITSM focus4+ years of relevant experience
Nice-to-Have Skills
ServiceNow certification(s)Experience in enterprise environment with large-scale ServiceNow implementationsKnowledge of ITIL processes and best practices
Tools & Platforms
ServiceNowITIL
Required Skills
ServiceNowITSMIT Service Management (ITSM)Change ManagementIncident ManagementProblem ManagementRelease ManagementConfiguration Management Database (CMDB)CMDBRequest ManagementITILCertified System Administrator (ServiceNow)Certified Implementation Specialist (ServiceNow)ServiceNow AdministratorServiceNow Developer4+ years experienceenterprise ServiceNowITIL processesServiceNow certifications
Hard Skills
ServiceNowITSMIT Service Management (ITSM)Change ManagementIncident ManagementProblem ManagementRelease ManagementConfiguration Management Database (CMDB)CMDBRequest ManagementITILCertified System Administrator (ServiceNow)Certified Implementation Specialist (ServiceNow)ServiceNow AdministratorServiceNow Developer
Soft Skills
Team collaborationCommunicationProblem-solvingAttention to detailStakeholder management
Certifications
Preferred
Certified System Administrator (ServiceNow)Certified Implementation Specialist (ServiceNow)
Keywords for Your Resume
ServiceNowITSMIT Service Management (ITSM)Change ManagementIncident ManagementProblem ManagementRelease ManagementConfiguration Management Database (CMDB)CMDBRequest ManagementITILCertified System Administrator (ServiceNow)Certified Implementation Specialist (ServiceNow)ServiceNow AdministratorServiceNow DeveloperEnterprise environmentLarge-scale ServiceNow implementationsServiceNow certificationServiceNow adminserviceNowcmdbitsmitilcertified system administrator (serviceNow)certified implementation specialist (serviceNow)change managementincident managementconfiguration management databaseserviceNow administrator
Deal Breakers
No ServiceNow ITSM experience, Less than 4 years of experience, No ITIL knowledge, Lack of ability to work remotely
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile