Position Details

Salary $79K – $156K USD / year

Type Not Specified

Experience senior

Exp. Years 2+ years

Education Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.

Category ERP & CRM Systems

About this role

Crowe seeks a Senior Consultant to lead ServiceNow IRM projects, manage client engagements, and contribute to sales and solution design across ServiceNow applications.

Key Responsibilities

Lead end-to-end client projects across ServiceNow applications (IRM, ITSM, CSM, HRSD, SecOps, etc.)
Serve as primary client contact and manage expectations
Translate business requirements into scalable ServiceNow solutions
Facilitate workshops and design sessions
Deliver sales demos and support proposals

Technical Overview

Hands-on ServiceNow implementation with JavaScript, Business Rules, Workflows, UI Policies, and REST/SOAP integrations; experience with CSA/Implementation Specialist certifications is preferred.

Ideal Candidate

Ideal candidate has 2+ years of direct ServiceNow implementation experience, capable of independently leading client projects, and contributing to business development. Strong ServiceNow development skills (JavaScript, workflows, UI policies) and a track record of client-facing delivery are essential.

Must-Have Skills

2+ years direct ServiceNow implementation experienceAbility to independently lead client projects and contribute to business developmentBachelor’s degree in Computer ScienceInformation SystemsEngineeringor related field preferred

Nice-to-Have Skills

ServiceNow Certified System Administrator (CSA) – PreferredOne or more ServiceNow Certified Implementation Specialist certifications – PreferredCertified Application Developer (CAD) – a plus

Tools & Platforms

ServiceNowREST APISOAP API

Required Skills

ServiceNowIRMimplementationsenior consultantJavaScriptBusiness RulesWorkflowsUI PoliciesREST APIsSOAP APIsServiceNow CSAServiceNow Implementation SpecialistCADclient-facingpre-salesproposal developmentdesign sessionsworkshopsmentoring

Hard Skills

ServiceNowJavaScriptBusiness RulesWorkflowsUI PoliciesREST APIsSOAP APIsServiceNow CSAServiceNow Implementation SpecialistCAD

Soft Skills

communicationfacilitationclient-facingleadershipmentoring

Certifications

Preferred

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation SpecialistCertified Application Developer (CAD)

Industry & Role

Industry Consulting

Job Function Lead ServiceNow delivery projects and contribute to business development for Crowe's ServiceNow Cloud Solutions practice

Role Subtype ServiceNow ITSM / ServiceNow

Tech Domains ITSM / ServiceNow, ServiceNow, JavaScript, REST API, SOAP API, Workflow automation, UI Policies, Business Rules, Integration

Keywords for Your Resume

servicenowirmimplementationsenior consultantjavascriptbusiness rulesworkflowsui policiesrest apisoap apiservicenow certified system administratorservicenow certified implementation specialistcertified application developerclient-facingpre-salesproposal developmentdesign sessionsworkshopsmentoring

Deal Breakers

2+ years direct ServiceNow implementation experience, Ability to independently lead client projects, Bachelor’s degree preferred (not mandatory)

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ServiceNow IRM Implementation Senior Consultant

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