Position Details

Salary $25 – $25 USD / year

Type Internship

Experience intern

Exp. Years Not specified

Education Currently pursuing a major in Information Technology, Computer Science, or related field

Category Content & Media

About this role

ServiceNow IT Service Management Intern will develop, organize, and maintain Skechers' knowledge base within the ServiceNow platform, collaborating with subject matter experts to standardize knowledge articles and manage lifecycle across global operations.

Key Responsibilities

Create, update, and maintain knowledge articles in the ServiceNow platform following templates and formatting standards
Research and document IT processes and solutions for knowledge base enhancement
Convert existing documentation into standardized ServiceNow knowledge articles
Monitor knowledge articles approaching expiration dates and coordinate renewal processes with content owners
Collaborate with teams to update, renew, or retire outdated knowledge base content

Technical Overview

Hands-on exposure to ServiceNow Knowledge Base and documentation workflows; content management, template standardization, and knowledge lifecycle management.

Ideal Candidate

The ideal candidate is an IT/CS student seeking hands-on experience in ITSM knowledge management and ServiceNow; strong writing and organizational skills, and a proactive approach to learning.

Must-Have Skills

Currently pursuing a major in Information TechnologyComputer Scienceor related fieldStrong computer skills and proficiency with web-based applications and documentation toolsExcellent writtenverbaland interpersonal communication skillsSelf-motivated with desire to learn and contribute

Nice-to-Have Skills

ServiceNow platform experience is a plusknowledge management best practices

Tools & Platforms

ServiceNowknowledge basedocumentation tools

Required Skills

ServiceNowknowledge baseknowledge articlesdocumentationtemplatesformatting standardsknowledge lifecyclewritingcommunication

Hard Skills

ServiceNowknowledge baseknowledge articlesdocumentationweb-based applicationstemplatesformatting standardsdata interpretationtechnical writing

Soft Skills

attention to detailorganizational skillscommunicationself-motivationteam success

Industry & Role

Industry Retail

Job Function Develop and maintain Skechers' ServiceNow knowledge base for global operations

Role Subtype IT intern

Tech Domains ServiceNow, Knowledge Management, Documentation Tools

Keywords for Your Resume

service nowknowledge baseknowledge articlesdocumentationtechnical writinginternshipsummer 2026skecherswriting skillscommunication skillstemplatesformatting standardscontent lifecycleknowledge managementteam collaborationweb-based applications

Deal Breakers

Not pursuing IT/CS degree, Poor writing or communication skills, Lack of attention to detail

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ServiceNow IT Service Management (ITSM) Intern (Summer 2026)

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