Position Details

Salary $136K – $167K USD / year

Type Full-Time

Experience mid

Exp. Years 6+ years

Education Bachelor's Degree or higher in Computer Science, IT, or Engineering discipline

Category IT Support & Helpdesk

About this role

Design, develop, and deploy ServiceNow solutions to optimize IT service management and operations, while mentoring team members and ensuring platform security.

Key Responsibilities

Design ServiceNow solutions
Configure and develop applications
Manage platform health
Mentor junior developers
Implement ITOM and SecOps modules

Technical Overview

Senior ServiceNow Technical Architect with expertise in configuration, scripting, ITSM, ITOM, GRC, and cloud integrations (AWS, Azure).

Ideal Candidate

The ideal candidate is a senior ServiceNow architect with over 6 years of experience in configuration, scripting, and developing ITSM, ITOM, and GRC solutions. They should have supervisory experience and expertise in cloud environments like AWS and Azure.

Must-Have Skills

6 or more years of IT experience working with ServiceNowConfigurationscriptingand development experienceITSMITILITOMGRCService MappingSupervisory or mentoring experience

Nice-to-Have Skills

Experience in designing and implementing ITOM solutionsExcellent communication skillsExperience with automation and cloud environments (AWS and Azure)

Tools & Platforms

ServiceNowAWSAzure

Required Skills

ServiceNowITSMITILITOMGRCScriptingAutomationAWSAzureConfigurationPlatform Monitoring

Hard Skills

ServiceNowITSMITILITOMGRCService MappingConfigurationScriptingAutomationCloud environmentsAWSAzure

Soft Skills

communicationinterpersonalmentoringcollaborationproblem-solving

Industry & Role

Industry Technology/IT

Job Function ServiceNow Solution Design and Architecture

Keywords for Your Resume

ServiceNowITSMITILITOMGRCService MappingConfigurationScriptingAutomationCloud environmentsAWSAzureTechnical mentorshipIT experienceDesigning ITOM solutionsPlatform health monitoringTroubleshootingSecurity and complianceMentoring

Deal Breakers

Less than 6 years of ServiceNow experience, No experience with ITSM, ITIL, or ITOM, Lack of cloud environment knowledge (AWS/Azure)

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