Position Details
About this role
This role involves onboarding and supporting automotive repair customers with OEC's software solutions remotely, ensuring product adoption and customer satisfaction.
Key Responsibilities
- Onboards new customers
- Provides product training
- Supports customer inquiries
- Maintains CRM records
- Identifies at-risk customers
Technical Overview
Focuses on customer relationship management, product training, and support for automotive repair industry solutions like RepairLogic and estimateIQ.
Ideal Candidate
The ideal candidate is a proactive, customer-focused individual with strong communication skills and a basic understanding of automotive repair processes. They should be eager to learn product functionalities and support customers remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer support experience, No remote work experience, No automotive industry knowledge, Unwillingness to learn product platforms
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