Position Details

Salary $99K – $150K USD / year

Type Not Specified

Experience senior

Exp. Years 5+ years

Education Bachelor's degree in computer science or equivalent experience

Category ERP & CRM Systems

About this role

Senior Signature Support Engineer providing enterprise-grade Salesforce support, driving proactive stability, and aligning with R&D and Support Ops on critical issues and feature roadmaps.

Key Responsibilities

Lead the resolution of critical technical issues
Assist developers in troubleshooting Salesforce API integrations (Apex, Visualforce)
Provide proactive system monitoring and tuning using Splunk
Create knowledge base materials and share best practices
Follow-the-sun support handoffs across geographies

Technical Overview

Stack includes Salesforce platform expertise (Apex, Visualforce), API integrations (REST/SOAP), XML/RDBMS, and full-stack capabilities (Java/.NET). Proactive monitoring with Splunk and strong emphasis on customer-focused issue resolution and knowledge-base creation.

Ideal Candidate

The ideal candidate is a senior Salesforce technical support engineer with deep knowledge of Salesforce multi-tenant architecture and API integration (Apex, Visualforce, REST/SOAP). They should have a Salesforce Administrator Certification, strong troubleshooting skills, and the ability to collaborate across global teams to prevent issues and drive enterprise-value outcomes.

Must-Have Skills

Salesforce multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of Technical Support or 3+ years of development experienceCurrent Salesforce Administrator CertificationREST APISOAP APIXMLJavaJavaScriptSQLObject-Oriented designExperience with front-end (JavaScript) and back-end (Java.NetSQL) software developmentXMLserver-to-server web services (SOAP / REST)

Nice-to-Have Skills

Salesforce Certifications- Advanced AdminApp BuilderPlatform DeveloperVisualForce/Apex KnowledgeCRM domain knowledgePrevious experience with Salesforce.com CRM and its technologies

Tools & Platforms

SalesforceSplunkApexVisualforceREST APISOAP API

Required Skills

Salesforce multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of Technical Support3+ years of development experienceCurrent Salesforce Administrator CertificationREST APISOAP APIXMLJava.NETSQLJavaScriptObject-Oriented designLightning Web Components

Hard Skills

SalesforceSalesforce multi-tenant architectureApexVisualforceREST APISOAP APIXMLJava.NETSQLJavaScriptLightning Web ComponentsLWCSplunkRDBMSObject-Oriented designHTMLWeb services

Soft Skills

Customer focusCommunicationProblem solvingTime managementPrioritizationCollaborationMentoringStakeholder managementAttention to detail

Certifications

Required

Salesforce Administrator Certification

Preferred

Salesforce Advanced AdminSalesforce App BuilderSalesforce Platform Developer

Industry & Role

Industry SaaS

Job Function Provide enterprise-level Salesforce Signature Support and SME guidance for post-sales support

Role Subtype Technical Support Specialist

Tech Domains Salesforce, Java, JavaScript, SQL / PostgreSQL

Keywords for Your Resume

Salesforce multi-tenant architectureApexVisualForceLightning Web ComponentsREST APIsSOAP APIsXMLJava.NETSQLJavaScriptLWCSplunkRDBMSObject-Oriented designHTMLWeb services5+ years of Technical Support3+ years of developmentCurrent Salesforce Administrator CertificationREST APISOAP APISalesforce Administrator Certification

Deal Breakers

No Salesforce Administrator Certification, Less than 5 years of Technical Support or less than 3 years of development experience, Lack of Bachelor's degree in CS or equivalent, No Salesforce experience or APIs knowledge

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