Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Bachelor's degree in Computer Science, Engineering, or related discipline

Category IT Support & Helpdesk

About this role

Site IT Support Associate providing onsite end-user IT support at PPG's Oak Creek plant, handling hardware/software/LAN issues, user training, and proactive monitoring under policies with no direct reports.

Key Responsibilities

Onsite technology support
Respond to user requests
Troubleshoot and diagnose problems
Install/upgrade PC components and software
Train users on new technology

Technical Overview

End-user IT support with focus on PC hardware/software, LAN/voice network troubleshooting, and proactive problem resolution at a manufacturing site.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with a 4-year degree in a technical field, strong listening and communication skills, and comfort supporting end users onsite at a manufacturing facility. They should be capable of handling routine PC hardware/software issues, basic LAN/voice network problems, and user training in a rotating-shift environment.

Must-Have Skills

A 4-year degree in Computer ScienceEngineeringor related disciplineFluency in EnglishDriving license (B)Availability to work rotating shifts and holidays

Required Skills

PC hardwarePC softwareLANLocal Area NetworkVoice networkTroubleshootingProblem diagnosisPC componentsSoftware installationEnd-user support

Hard Skills

PC hardwarePC softwareLANLocal Area NetworkVoice networkTroubleshootingProblem diagnosisPC componentsSoftware installationEnd-user support

Soft Skills

CommunicationActive listeningCustomer serviceAnalytical thinkingProblem solvingDocumentationTeam collaboration

Industry & Role

Industry Manufacturing

Job Function Provide onsite end-user IT support and maintain user technology for a manufacturing site

Role Subtype End User Support

Keywords for Your Resume

Site IT Support AssociateOnsite Technology SupportEnd-user supportPC hardwarePC softwareLANVoice networkservice outagesTrain users on use of new technology and softwarerotating shifts and holidaysFluency in Englishdriving license (B)Oak CreekWisconsin PlantA 4-year degree in Computer ScienceEngineeringor related disciplineend-usersEnglishTroubleshootingBachelor's degree in Computer Science

Deal Breakers

Bachelor's degree not in a related field, Lack of English fluency, No driving license (B), Unavailability for rotating shifts/holidays

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