✦ Luna Orbit — IT Support & Helpdesk

Site Reliability Team Manager

at Experian

📍 Sofia Unknown Posted March 01, 2026
Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves leading a team of engineers to manage and optimize the company's server environment, ensuring operational excellence through governance, process improvement, and team development.

  • Lead and support engineering team
  • Maintain team roadmaps
  • Ensure SLA compliance
  • Oversee incident/problem/change management
  • Promote continuous process improvement

Focus on infrastructure management, ITIL processes, incident/problem/change/vulnerability management, capacity planning, and monitoring tools.

The ideal candidate is an experienced and collaborative SRE team manager with strong leadership skills, extensive knowledge of infrastructure management, and expertise in ITIL processes. They should have a proven track record of managing server environments and driving operational excellence.

Team leadershipITIL processesServer environment managementIncidentproblemchange managementVulnerability management
KubernetesCloud platformsAutomation toolsSLA and KPI reportingConfiguration management tools
ITILServiceNowJiraVulnerability scannersMonitoring tools
Team LeadershipInfrastructure ManagementServer EnvironmentITILIncident ManagementProblem ManagementChange ManagementVulnerability ManagementCapacity PlanningMonitoring
Team LeadershipInfrastructure ManagementServer EnvironmentITILIncident ManagementProblem ManagementChange ManagementConfiguration ManagementVulnerability ManagementCapacity PlanningMonitoring
leadershipcoachingperformance managementcommunicationteam developmentproblem-solving

Required

ITIL Foundation

Preferred

ITIL ExpertVCP (VMware Certified Professional)AWS Certified Solutions Architect
Industry Technology
Job Function Infrastructure team management and operational leadership
Site Reliability EngineeringSREInfrastructure ManagementServer EnvironmentITILIncident ManagementProblem ManagementChange ManagementVulnerability ManagementCapacity PlanningMonitoringTeam LeadershipPerformance Management

Lack of leadership experience, No ITIL certification, Inexperience with server environment management, Unwillingness to work in Sofia

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