About this role
Senior Product Manager focused on the end-user experience, leading strategy for a cohesive end-user journey across KnowBe4's products with gamified learning to boost motivation and retention.
Key Responsibilities
- Champion gamification integration
- Map security awareness journey
- Leverage data analytics for strategy
- Balance marketing/business/user needs
- Collaborate with engineering and design
Technical Overview
Focus on product strategy, data-driven insights, and cross-functional collaboration with engineering and design to deliver a unified end-user platform.
Ideal Candidate
The ideal candidate is a mid-to-senior level product manager with 3+ years of PM experience focused on gamification, digital learning, or user engagement, capable of shaping an end-user learning journey and driving data-driven product decisions.
Must-Have Skills
3+ years of Product Management experience focused on gamificationdigital learningor user engagement strategies
Nice-to-Have Skills
BS degree in Computer ScienceEngineeringMarketingBusinessor equivalent (preferred)Experience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (ChromeInternet Explorer)Experience with ticketing and tracking applications (ZendeskJIRA) (preferred)Experience with SDLC methodologies (preferred)Experience with LLM models (ClaudeGeminiCopilot) (preferred)
Tools & Platforms
GmailGoogle DocsMicrosoft OfficeWordExcelZendeskJIRA
Required Skills
GamificationDigital LearningEnd User JourneyUser EngagementData AnalysisGmailGoogle DocsMicrosoft OfficeZendeskJIRASDLCLLM models (ClaudeGeminiCopilot)
Hard Skills
GamificationDigital LearningUser EngagementData AnalysisGmailGoogle DocsMicrosoft OfficeWordExcelWeb BrowsersZendeskJIRASDLCLLM models (ClaudeGeminiCopilot)
Soft Skills
Strong verbal and written communicationExcellent time management and organization skillsLeadership and people managementCross-functional collaborationStakeholder management
Keywords for Your Resume
senior product managerproduct managementgamificationdigital learningend user journeyuser engagementdata analysisgmailgoogle docsmicrosoft officezendeskjirasdlcllm modelsclaudegeminicopilotroiroadmapsstakeholder management
Deal Breakers
3+ years PM experience in gamification/digital learning
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