✦ Luna Orbit — IT Support & Helpdesk

SOC Engineer

at Kforce

📍 Boston, MA Onsite Posted March 21, 2026
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Position Details

Type Contract
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This position provides technical support through ServiceNow, assisting users with incident resolution and documentation in a high-volume support environment.

Key Responsibilities

  • Answer inbound support calls
  • Create and document incidents in ServiceNow
  • Perform basic troubleshooting
  • Escalate incidents appropriately
  • Adhere to support procedures

Technical Overview

Supports IT help desk operations with experience in ServiceNow, incident handling, troubleshooting, and customer service in a fast-paced setting.

Ideal Candidate

The ideal candidate is an entry-level IT support technician experienced with ServiceNow, capable of managing high-volume incident support, and providing excellent customer service in a fast-paced environment.

Must-Have Skills

IT Service Desk or Help Desk backgroundExperience supporting non-technical usersPrevious hands-on experience using ServiceNowAbility to work effectively in a high-volume support environmentClear written communication and documentation skills

Tools & Platforms

ServiceNow

Required Skills

IT supportHelp DeskServiceNowincident managementtroubleshootingticketing systempassword resetsaccess issuescustomer supportdocumentation

Hard Skills

ServiceNowIT Service DeskHelp DeskTroubleshootingTicketing systemsPassword resetsAccess issuesCustomer supportIncident managementDocumentation

Soft Skills

CommunicationCustomer focusDocumentation skillsFast-paced environmentTeamwork

Industry & Role

Industry Not specified
Job Function IT support and incident documentation in a help desk environment
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskServiceNowticketing systemincident managementpassword resetsaccess issuescustomer supportdocumentationhigh-volume supportTroubleshootingIT Service DeskHelp Desk backgroundsupport environmentcommunication skillstroubleshootingcommunication

Deal Breakers

Lack of ServiceNow experience, No help desk background, Inability to handle high-volume support

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