✦ Luna Orbit — IT Support & Helpdesk

SOC Engineer

at Kforce

📍 New York, NY Onsite Posted March 21, 2026
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Position Details

Type Contract
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides technical support for end users, managing support tickets, troubleshooting basic issues, and supporting high-volume incident handling using ServiceNow.

Key Responsibilities

  • Answer inbound support calls
  • Create and document incidents in ServiceNow
  • Perform basic troubleshooting
  • Escalate incidents appropriately
  • Adhere to support procedures

Technical Overview

Supports IT service desk operations, troubleshooting common issues, documenting incidents, and escalating as needed, with a focus on customer service and ticket management.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with experience in help desk operations, familiar with ServiceNow, and capable of managing high-volume incident support with strong communication skills.

Must-Have Skills

IT Service Desk or Help Desk backgroundExperience supporting non-technical usersPrevious hands-on experience using ServiceNowAbility to work in a high-volume support environmentClear written communication

Tools & Platforms

ServiceNow

Required Skills

ServiceNowIT Service DeskHelp Desktroubleshootingsupport callsticketing systemcustomer supportpassword resetsaccess issuesincident documentation

Hard Skills

ServiceNowIT Service DeskHelp DeskTroubleshootingPassword resetsAccess issuesCommon application questionsCustomer supportTicketing systemsSupport calls

Soft Skills

CommunicationCustomer focusDocumentation skillsTeamworkProblem-solvingAdaptability

Industry & Role

Industry Not specified
Job Function IT support and incident management
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

ServiceNowIT Service DeskHelp DeskTroubleshootingSupport callsTicketing systemCustomer supportPassword resetsAccess issuesIncident documentationHigh-volume supportSupport environmentSupport analystSupport technicianIT supportsupport callsticketing systemcustomer supporttroubleshootingpassword resetsaccess issuesincident documentation

Deal Breakers

No experience with ServiceNow, Lack of help desk background, Inability to handle high incident volume

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