Position Details
About this role
This role involves handling incoming calls from individuals seeking Social Security Disability and SSI benefits, screening eligibility, and developing cases for legal review in a remote setting.
Key Responsibilities
- Handle incoming calls
- Screen callers for SSDI/SSI eligibility
- Develop cases for attorneys
- Maintain accurate data entry
- Communicate effectively with diverse populations
Technical Overview
Requires basic computer skills, CRM knowledge (preferably Salesforce), and data entry capabilities. The environment is remote with a focus on client communication and case development.
Ideal Candidate
The ideal candidate is a dependable and communicative individual with basic computer skills, experience in customer intake or advocacy, and preferably bilingual in Spanish. They should be comfortable handling calls and screening for disability benefits in a remote environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of data entry or CRM knowledge, Poor communication skills, Inability to work remotely, No experience with disability benefits
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