✦ Luna Orbit — IT Support & Helpdesk

Software & Application Support Specialist

at Family First Homecare

📍 Tampa, FL, US Onsite Posted March 12, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Supports healthcare software systems by providing Tier 1 application support, troubleshooting, and customer service to ensure smooth operations.

Key Responsibilities

  • Serve as first contact for support requests
  • Troubleshoot Tier 1 issues
  • Manage support tickets
  • Collaborate with technical teams
  • Ensure HIPAA compliance

Technical Overview

Provides technical troubleshooting, manages support tickets, and maintains healthcare software systems with a focus on security and compliance.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with experience in healthcare software and customer service. They possess strong troubleshooting skills, familiarity with ticketing systems like Desk365, and an understanding of HIPAA compliance.

Must-Have Skills

Tier 1 application supportTroubleshootingCustomer supportTicket managementSecurity protocols

Nice-to-Have Skills

Experience with healthcare softwareKnowledge of HIPAA regulationsSystem implementation support

Tools & Platforms

Desk365Ticketing systems

Required Skills

Application SupportTier 1 supportTroubleshootTicketing systemDesk365Customer supportSecurity protocolsHIPAA complianceTechnical documentationSystem support

Hard Skills

Customer supportTroubleshootingTicketing systemsSoftware supportSecurity protocolsHIPAA complianceApplication supportSystem troubleshootingTechnical documentation

Soft Skills

Customer serviceCommunicationTeamworkProblem-solvingAttention to detailCollaborationAdaptability

Industry & Role

Industry Healthcare IT
Job Function IT support specialist for healthcare software systems

Keywords for Your Resume

Application SupportTier 1 supportTroubleshootTicketing systemDesk365Customer supportSoftware troubleshootingSecurity protocolsHIPAA complianceTechnical documentationSystem supportHelpdeskCustomer serviceTechnical supportHealthcare softwareSystem troubleshooting

Deal Breakers

Lack of healthcare software support experience, No experience with ticketing systems, Unwillingness to work on-site in Tampa, No customer support background

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