About this role
ServiceNow ITOM Consulting Manager leading hands-on ITOM configuration and integration work, with a focus on Discovery, Service Mapping, and Event Management, traveling to client sites for engagements.
Key Responsibilities
- Execute deep technical configuration and scripting for ServiceNow ITOM; Develop integrations; Documentation; UAT and deployment; Travel to client sites
Technical Overview
Deep ServiceNow ITOM expertise with Discovery/Service Mapping/Event Management; MID Server; integrations with SolarWinds, SCOM, Dynatrace, LogicMonitor; cloud infra (AWS/Azure/GCP); JavaScript and REST/SOAP APIs
Ideal Candidate
The ideal candidate is an experienced ServiceNow ITOM consultant/manager with 5+ years hands-on ITOM work, including discovery, service mapping, and event management; strong scripting, integration, and cloud experience; willingness to travel up to 30% for client engagements.
Must-Have Skills
.NET Experience.NET Core ExperienceASP.NET ExperienceSoftware DeveloperSoftware EngineerC# ExperienceExperience as a technical or team lead or equivalentWorking knowledge of unit testingUser stories or use casesDesign patterns or equivalent experienceObject oriented software designteam playerfast-paced environment
Tools & Platforms
AngularASP.NET.NETC#
Required Skills
5-7 years professional experience; 5+ years direct ServiceNow ITOM hands-on work; 3+ years delivering ServiceNow implementations/integrations with emphasis on ITOM; DiscoveryService MappingEvent Management; independent solution delivery; travel up to 30%
Hard Skills
.NET Experience.NET Core ExperienceASP.NET ExperienceSoftware DeveloperSoftware EngineerC# ExperienceExperience as a technical or team lead or equivalentWorking knowledge of unit testingUser stories or use casesDesign patterns or equivalent experienceObject oriented software design
Soft Skills
team playerfast-paced environmentcommunicationcollaboration
Keywords for Your Resume
serviceNow itomdiscoveryservice mappingevent managementmid serversolarwindsscomdynatracelogicmonitorawsazuregoogle cloud platformcloud infrastructurejavascriptrest/sOAP APIsserviceNow scriptingcmdbitomsolutions architectleadtravelremoteon-siteconsultingmanagementimplementationintegrationServiceNow ITOMServiceNow DiscoveryService MappingEvent ManagementMID ServerSolarWindsDynatraceLogicMonitorAWSAzure
Deal Breakers
No ability to travel 30%, Lack of hands-on ITOM experience, No ServiceNow certifications
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