✦ Luna Orbit — AI & Machine Learning

Software Development Engineer, Amazon Connect Customer Data & Insights

at Amazon.com

📍 US, WA, Seattle Unknown Posted March 17, 2026
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category AI & Machine Learning

This role involves developing and managing AI-powered customer experience solutions within AWS, focusing on customer data platforms, scalability, and security.

  • Design and implement customer data solutions
  • Ensure system scalability and security
  • Collaborate with AI teams
  • Optimize customer engagement platforms
  • Integrate AI into cloud services

The technical environment includes Amazon Web Services, Amazon Connect, AI/machine learning tools, and scalable cloud services for customer engagement.

The ideal candidate is a mid-level AI/machine learning engineer with experience in AWS cloud services, Amazon Connect, and customer data platforms. They should have a strong background in scalable, secure cloud solutions and a passion for innovative AI-powered customer engagement.

AWSAmazon ConnectCustomer Data & Insightsscalabilitysecurity
AImachine learningcloud architecturescalable services
Amazon Web ServicesAWSAmazon ConnectPersonalizeEntity ResolutionCustomer Profiles
AWSAmazon ConnectCustomer Data & InsightsAIcloud computingscalabilitysecuritypersonalizationentity resolutioncustomer profiles
Amazon Web ServicesAWSAmazon ConnectCustomer Data & InsightsCustomer ProfilesEntity ResolutionPersonalizeAIcloud computingscalable servicesscalabilitysecurityscalable engagement services
curiositycollaborationproblem-solvingcommunicationadaptability
Industry Technology
Job Function Developing AI-powered customer data and engagement solutions on AWS
Role Subtype AI & Machine Learning
Tech Domains Amazon Web Services, AWS
Amazon Web ServicesAWSAmazon ConnectCustomer Data & InsightsCustomer ProfilesEntity ResolutionPersonalizeAIcloud computingscalable servicessecurityscalabilityscalable engagement servicescloud platformAI-powered customer experiencemachine learning

Lack of AWS or cloud experience, No experience with Amazon Connect or customer data platforms, No background in scalable cloud services, No security focus

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