✦ Luna Orbit — IT Support & Helpdesk

Software Engineer I

at Genuine Parts

📍 Birmingham, AL, USA Hybrid Posted March 13, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience entry
Exp. Years 0-2 years
Education Bachelor's degree in computer science, software engineering, or related field
Category IT Support & Helpdesk

About this role

This role involves managing trouble tickets, supporting software applications, and conducting testing to ensure system stability in a hybrid work setting at Birmingham, AL.

Key Responsibilities

  • Manage trouble tickets
  • Provide application support
  • Conduct testing
  • Troubleshoot issues
  • Assist with system configuration

Technical Overview

The position requires troubleshooting, application support, and basic programming skills, with familiarity in tools like Jira and ServiceNow, supporting IT operations.

Ideal Candidate

The ideal candidate is an entry-level software engineer with a bachelor's degree in computer science or related field, capable of managing trouble tickets, supporting applications, and performing basic testing. Strong communication and problem-solving skills are essential.

Must-Have Skills

Troubleshoot issuesManage trouble ticketsProvide application supportPerform testing

Nice-to-Have Skills

Knowledge of client/server networksExperience with software deploymentUnderstanding of system configuration

Tools & Platforms

JiraServiceNowGitWindowsLinux

Required Skills

Troubleshoot issuesManage trouble ticketsProvide application supportPerform testing

Hard Skills

TroubleshootingTrouble Ticket ManagementApplication SupportBack-end ProgrammingFront-end ScriptingSoftware InstallationConfigurationMonitoringTesting

Soft Skills

CommunicationProblem-solvingTeamworkJudgmentTime Management

Industry & Role

Industry Retail / Automotive
Job Function Support IT systems and applications through troubleshooting and ticket management

Keywords for Your Resume

TroubleshootingTrouble Ticket ManagementApplication SupportBack-end ProgrammingFront-end ScriptingSoftware InstallationConfigurationMonitoringTestingJiraServiceNowGitWindowsLinuxSystem SupportTroubleshootSoftware DevelopmentIT Support

Deal Breakers

Lack of relevant degree, Inability to troubleshoot basic issues, Unwillingness to work in a hybrid environment

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile