✦ Luna Orbit — System Administration

Software Engineer III - Internal Only

at Indeed

📍 Remote, US Remote 💰 $143K – $207K USD / year Posted March 06, 2026
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Position Details

Salary $143K – $207K USD / year
Type Not Specified
Experience mid
Exp. Years 5+ years
Education Not specified
Category System Administration

About this role

This role involves providing technical support and troubleshooting for macOS and Windows endpoints, supporting PDQ Connect and SimpleMDM platforms in a remote environment.

Key Responsibilities

  • Own customer issues
  • Troubleshoot macOS endpoint issues
  • Support PDQ Connect and SimpleMDM
  • Diagnose deployment failures
  • Reproduce and escalate bugs

Technical Overview

Focus on endpoint management, troubleshooting, remote support, and product bug reproduction for macOS and Windows systems.

Ideal Candidate

The ideal candidate is an experienced systems administrator with strong troubleshooting skills in macOS and Windows environments, familiar with endpoint management tools like PDQ Connect and SimpleMDM, and capable of supporting diverse IT environments remotely.

Must-Have Skills

Troubleshoot macOS endpoint issuesSupport PDQ Connect and SimpleMDMDiagnose deployment and inventory failuresReproduce and escalate bugsProvide technical support and documentation

Nice-to-Have Skills

Experience with endpoint management platformsCustomer support experienceKnowledge of enterprise environments

Tools & Platforms

PDQ ConnectSimpleMDMmacOSWindowsRemote Desktop

Required Skills

macOSWindowsendpoint managementMDMPDQ ConnectSimpleMDMtroubleshootingremote support

Hard Skills

WindowsmacOSendpoint managementMDMtroubleshootingdeploymentinventoryremote supportproduct bugscustomer supportremote desktopsoftware troubleshooting

Soft Skills

customer servicetechnical investigationcommunicationproblem-solvingdetail-oriented

Industry & Role

Industry Technology / SaaS / Cloud / IT Support
Job Function Remote system administration and support for endpoint management platforms

Keywords for Your Resume

System AdministratormacOSWindowsendpoint managementMDMPDQ ConnectSimpleMDMremote supporttroubleshootingsoftware deploymentcustomer supportremote desktopIT supporttechnical supportmacOS troubleshootingbug reproduction

Deal Breakers

Lack of experience with macOS endpoint troubleshooting, No remote support experience, Inability to work independently in a remote setting

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