✦ Luna Orbit — Software Engineering

Software Engineer, User Operations

at Cursor

📍 SF / NY / Remote Unknown Posted March 08, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Software Engineering

About this role

This role involves developing internal tools, data infrastructure, and AI automations to support and scale Cursor's support operations, directly impacting efficiency and customer satisfaction.

Key Responsibilities

  • Build internal tools and applications
  • Develop data pipelines and dashboards
  • Optimize ticket routing and triage
  • Create AI automations for support
  • Integrate with third-party platforms

Technical Overview

The technical environment includes full-stack development, data pipelines, ETL processes, AI automation, and integrations with support tools like ticketing systems and CRMs.

Ideal Candidate

The ideal candidate is a mid-level software engineer with strong full-stack development skills and experience building internal tools, data pipelines, and AI automations for support or operations teams. They are proactive, creative, and eager to improve workflows.

Must-Have Skills

Building internal toolsFull-stack engineeringData pipelinesAI automation

Nice-to-Have Skills

Cursor platformAI-assisted workflowsSupport operations

Tools & Platforms

Ticketing SystemsCRMData Warehouse

Required Skills

Full-stack EngineeringData PipelinesETL ProcessesAnalytics DashboardsAI-powered SystemsTicketing SystemsCRMData WarehouseAutomationInternal Tools

Hard Skills

Full-stack EngineeringData PipelinesETL ProcessesAnalytics DashboardsAI-powered SystemsIntegrationTicketing SystemsCRMData WarehouseAutomation

Soft Skills

OwnershipCreativityCuriosityBias for ActionProblem-solving

Industry & Role

Industry SaaS, Technology, Support Tools
Job Function Develop internal tools and data infrastructure for support operations

Keywords for Your Resume

Full-stack EngineeringData PipelinesETL ProcessesAnalytics DashboardsAI-powered SystemsTicketing SystemsCRMData WarehouseAutomationInternal ToolsDeveloper PlatformsSupport OperationsIntegrationSupport TeamSupport Automation

Deal Breakers

Lack of experience with internal tools or support systems, No full-stack engineering background, Inability to work in a hybrid or remote environment

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