✦ Luna Orbit — IT Support & Helpdesk

Software Engineering Manager

at CommandLink

📍 Remote, US Remote 💰 $140K – $170K USD / year Posted March 04, 2026
Salary $140K – $170K USD / year
Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves leading remote support teams for network, voice, and security solutions, ensuring smooth operations and troubleshooting issues.

  • Lead support team
  • Manage network and voice services
  • Troubleshoot technical issues
  • Ensure security compliance
  • Coordinate remote support

Environment includes network management, voice services, SaaS platforms, and security protocols, with a focus on remote support and leadership.

The ideal candidate is a support team lead with experience in network, voice, and security solutions, capable of managing support operations remotely and troubleshooting complex issues.

Experience with networkvoiceand IT security solutionsLeadership in support or technical rolesStrong troubleshooting skillsCustomer support experience
Experience with SaaS platformsKnowledge of SD-WAN solutionsSecurity protocols
Network management toolsVoice services platformsIT security solutionsSaaS platforms
Network servicesVoice servicesIT securitySaaSNetwork managementTroubleshootingCustomer support
Network servicesVoice servicesIT securitySaaSNetwork managementIT supportTroubleshootingCustomer support
leadershipcommunicationproblem-solvingcustomer serviceteam management
Industry Technology / SaaS / Telecom
Job Function Remote support lead for network, voice, and security services
Network servicesVoice servicesIT securitySaaSNetwork managementTroubleshootingCustomer supportLeadershipSupportSupport specialist

Lack of experience with network or voice support, No leadership experience in support roles

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