Position Details

Salary $30 – $36 USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education High School diploma

Category IT Support & Helpdesk

About this role

Software Support and Connectivity Specialist provides remote support for hearing aid technology, focusing on fitting software, Bluetooth connectivity, and eServices, while coordinating with cross-functional teams to deliver excellent customer experiences.

Key Responsibilities

Support software/connectivity queues
Escalate to Audiology/Consumer teams
Troubleshoot Bluetooth/wireless accessories
Outbound calls for issue resolution
Expert in Sonova fitting software and Noah applications

Technical Overview

Focus on upstream/remote software support for hearing aid tech, Noah applications, and fitting software; strong communication and problem-solving in a remote environment.

Ideal Candidate

The ideal candidate is an experienced software support specialist with 5+ years in technical software support, skilled in hearing aid software, Bluetooth connectivity, and Noah applications, and capable of working remotely with cross-functional teams.

Must-Have Skills

5+ years of experience in a technical software support environmentHigh School diploma

Nice-to-Have Skills

Associate’s or Bachelor’s degree in ITSoftwareor related field preferredExperience supporting high-tech or medical device products preferredKnowledge of hearing aid fitting softwareNoah applicationsor networking is a plus

Tools & Platforms

Noah applicationsfitting softwareeServicesBluetooth

Required Skills

High School diploma5+ years technical software supportBluetoothNoah applicationsfitting softwareeServicesremote supportnetworking

Hard Skills

BluetoothNoah applicationsfitting softwareeServicesremote software supporttechnical software supportnetworking

Soft Skills

strong communicationexcellent organizational abilitiesproblem-solvingability to manage multiple prioritiesability to work independentlycollaborationcustomer focus

Industry & Role

Industry Healthcare & Medical

Job Function Provide technical software support for hearing aid technology and connectivity.

Role Subtype Technical Support Specialist

Keywords for Your Resume

Software Support and Connectivity SpecialistBluetoothNoah applicationsfitting softwareeServicesremotetechnical software supporthearing aidmedical deviceSonova5+ years of experience in a technical software support environmentHigh School diplomanetworkingproblem solvingcommunicationindependentlycross-functional collaborationoutbound callscustomer experiencecustomer support

Deal Breakers

Less than 5 years in technical software support, Inability to work remotely, Lack of familiarity with hearing aid software or networking

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Software Support and Connectivity Specialist | M-F 8:30am-5pm

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