✦ Luna Orbit — IT Support & Helpdesk

Software Support and Connectivity Specialist | M-TH 10:30am-7pm and F 10am-6:30pm CST

at Sonova

📍 Remote, US Remote 💰 $30 – $36 USD / year Posted March 27, 2026
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Position Details

Salary $30 – $36 USD / year
Type Not Specified
Experience mid
Exp. Years 5+ years
Education High School Diploma
Category IT Support & Helpdesk

About this role

Support customers with hearing aid software and connectivity issues, acting as a technical expert and troubleshooting specialist in a remote environment.

Key Responsibilities

  • Support customers through support queues
  • Handle escalations
  • Troubleshoot Bluetooth and wireless accessories
  • Support fitting software and Noah applications
  • Develop solutions to improve customer experience

Technical Overview

Involves troubleshooting Bluetooth, wireless accessories, and hearing aid fitting software, with a focus on customer support and technical problem resolution.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with 5+ years experience in technical support, preferably in medical device or high-tech environments. Strong troubleshooting, communication, and customer service skills are essential.

Must-Have Skills

Support customers through incoming software and connectivity support queuesHandle escalations from Audiology Technical Support and Consumer Connectivity teamsProvide support for Bluetooth and wireless accessory troubleshootingSupport for Sonova fitting software and Noah applicationsDevelop solutions to improve customer and employee experience

Nice-to-Have Skills

Experience supporting high-tech or medical device productsKnowledge of hearing aid fitting softwareNetworking skills

Tools & Platforms

Sonova fitting softwareNoah applicationsBluetoothWireless accessories

Required Skills

support customer softwareconnectivity troubleshootingbluetoothwireless accessorieshearing aidfitting softwareNoah applicationstechnical supportcustomer serviceremote support

Hard Skills

Software supportConnectivity troubleshootingBluetoothWireless accessoriesFitting softwareNoah applicationsTechnical supportCustomer serviceNetworkingeServices

Soft Skills

CommunicationOrganizational skillsProblem-solvingSelf-motivationCollaboration

Industry & Role

Industry Healthcare & Medical
Job Function Technical support specialist for hearing aid connectivity and software
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Bluetooth, Wireless accessories

Keywords for Your Resume

software supportconnectivity troubleshootingbluetoothwireless accessorieshearing aidfitting softwareNoah applicationstechnical supportcustomer serviceremote supportmedical device supportIT supportsupport specialisthelp desksupport queueseservicessupport customer softwarehearing aid software

Deal Breakers

Lack of support experience, No experience with hearing aid or medical devices, Poor communication skills

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