✦ Luna Orbit — Customer Success & Support

Software Support Specialist

at Stanley Black & Decker

📍 2 Locations Remote Posted March 28, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category Customer Success & Support

About this role

This role involves providing remote technical support to franchisees and customers, troubleshooting software and hardware issues, and ensuring high customer satisfaction. The support specialist will handle inbound calls, diagnose problems, and assist with platform transitions.

Key Responsibilities

  • Answer inbound calls
  • Diagnose and resolve issues
  • Support platform transitions
  • Utilize support tools
  • Ensure customer satisfaction

Technical Overview

The technical environment includes Windows operating systems, SQL and MongoDB databases, remote sharing tools, and Point of Sale software. The role emphasizes troubleshooting, customer service, and support skills.

Ideal Candidate

The ideal candidate is an entry-level support specialist with strong technical troubleshooting skills, experience with Windows and SQL, and excellent customer service abilities. They are eager to learn, patient, and professional in assisting franchisees and customers remotely.

Must-Have Skills

Experience working with Windows operating systemsExperience with proprietary software or ability to learn quicklyExperience with SQL tools/environmentsStrong customer service skillsExcellent communication skillsPatience and professionalism

Nice-to-Have Skills

Experience with FlutterExperience with SQL Management StudioExperience working around databases

Tools & Platforms

Windows OSPC hardwareRemote sharing toolsSQL Management StudioIntranet systemsCustomer Relationship ManagementPoint of Sale software

Required Skills

Windows OSPC hardwareRemote support toolsSQLMongoDBFlutterCRMtroubleshootingPOS softwarecustomer service

Hard Skills

Windows OSPC hardwareRemote PC sharing/support toolsSQLMongoDBFlutterCustomer Relationship ManagementIntranet systemsSQL Management StudioTroubleshootingSoftware testingPoint of Sale softwareCustomer service

Soft Skills

communicationpatienceprofessionalismproblem-solvingempathylisteningfollow-upteamwork

Industry & Role

Industry Retail
Job Function Remote technical support and customer service
Role Subtype Customer Support Specialist

Keywords for Your Resume

help deskcustomer supportremote supportwindowssqlmongodbfluttertroubleshootingpoint of sale softwarecustomer servicesupport specialistIT supporthelp desk analystremote troubleshootingsoftware testingCRMintranetproblem-solvingpatienceprofessionalismpoint of sale

Deal Breakers

Lack of experience with Windows OS, No customer support experience, No familiarity with SQL or databases, Lack of communication skills

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