✦ Luna Orbit — IT Support & Helpdesk

Software Support Specialist (EHR)

at EZDERM, LLC

📍 Remote, US Remote Posted March 20, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education High School degree or equivalent; Associate’s or Technical degree in IT/Computer Science preferred
Category IT Support & Helpdesk

About this role

This role provides technical support for healthcare professionals, troubleshooting hardware and software issues related to EHR and practice management systems in a remote environment.

Key Responsibilities

  • Troubleshoot hardware/software issues
  • Support clinical staff remotely
  • Maintain device configurations
  • Document technical interactions
  • Ensure system reliability

Technical Overview

Support involves troubleshooting iOS/iPadOS devices, hardware connectivity, and managing mobile device environments, with familiarity in healthcare IT systems like EHR and Practice Management software.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with at least 3 years supporting healthcare environments, proficient in troubleshooting iOS and macOS devices, and familiar with mobile device management tools. They should excel in communication, problem-solving, and working independently in a remote setting.

Must-Have Skills

TroubleshootingHardware TroubleshootingiOSiPadOSHelp DeskCustomer Service

Nice-to-Have Skills

Mobile Device ManagementNetworkingCloud ApplicationsMedical Environment Knowledge

Tools & Platforms

macOSiPadOSOktaJamfKandjiMobile Device ManagementElectronic Health RecordsPractice Management Software

Required Skills

Help DeskTechnical SupportHardware TroubleshootingiOSiPadOSMobile Device ManagementNetworkingTroubleshootingWindowsmacOS

Hard Skills

Help DeskTechnical SupportHardware TroubleshootingiOSiPadOSMobile Device ManagementNetworkingTroubleshootingWindowsmacOSCloud ApplicationsEHRPractice ManagementKiosk AppPatient Portal

Soft Skills

TroubleshootingCommunicationAnalytical SkillsOrganizationCustomer ServiceProblem-solvingTechnical CommunicationTeamwork

Certifications

Preferred

CompTIA A+ITIL

Industry & Role

Industry Healthcare, Medical
Job Function Provide remote technical support for healthcare IT systems and devices.
Role Subtype Help Desk L2
Tech Domains Apple iOS, macOS, Mobile Device Management, Electronic Health Records, Practice Management

Keywords for Your Resume

IT SupportHelp DeskHardware TroubleshootingiOSiPadOSMobile Device ManagementNetworkingTroubleshootingWindowsmacOSCloud ApplicationsEHRPractice ManagementKiosk AppPatient PortalTechnical SupportRemote SupportMedical Environment

Deal Breakers

Lack of healthcare IT support experience, No troubleshooting skills for iOS or macOS, Inability to work remotely, No experience with mobile device management

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