✦ Luna Orbit — IT Support & Helpdesk

Software Support Specialist I

at Daifuku

📍 Clearwater, FL Onsite Posted March 20, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2+ years
Education Associate's degree in Software Engineering or Information Systems or equivalent experience
Category IT Support & Helpdesk

About this role

This role provides technical support and troubleshooting for end-users, resolving hardware and software issues, and maintaining support workflows in an on-site environment.

Key Responsibilities

  • Troubleshoot hardware/software issues
  • Support end-users
  • Manage support tickets
  • Coordinate with technical teams
  • Maintain system uptime

Technical Overview

Supports Windows and UNIX systems, uses CRM and help desk tools, and handles customer inquiries and technical issues.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 2 years of experience in troubleshooting Windows and UNIX systems, providing customer support, and working in an on-site environment.

Must-Have Skills

Windows OSMicrosoft OfficeCustomer supportTroubleshooting

Nice-to-Have Skills

UNIXCRM

Tools & Platforms

CRMHelp desk system

Required Skills

Windows OSMicrosoft OfficeUNIXCRMtroubleshootingsupporthelp desk

Hard Skills

Windows OSMicrosoft OfficeUNIXCRMCustomer supportTroubleshooting

Soft Skills

verbal communicationwritten communicationproblem-solvingadaptabilityteamwork

Industry & Role

Industry Technology
Job Function End-user technical support and issue resolution
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskCustomer supportTroubleshootingWindows OSMicrosoft OfficeUNIXCRMOn-siteSupport specialistTechnical supportHelp desk technicianSupport techniciansupport specialistsupport technician

Deal Breakers

Lack of experience with Windows OS, No customer support background, No troubleshooting skills, No on-site support experience

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